AI and Advanced Sensors Drive the Future: Helport AI Launches Platform for Remote Contact Centers and Innoviz Accelerates LiDARs for VW's Autonomous Fleet

Singapore / Tel Aviv, Israel – The convergence of artificial intelligence (AI) and specialized hardware continues to open new frontiers in various sectors. This Tuesday, May 13, 2025, two significant announcements highlight this trend: Helport AI launched “Helport Remote,” a sophisticated tool for managing remote contact centers, while Innoviz Technologies announced an acceleration in the delivery of its LiDAR platform to Volkswagen Autonomous Mobility (VWAM) for its fleet of ID. Buzz AD autonomous vehicles. Both developments promise to transform the way businesses operate and how we will move in the future.

With the rise of distributed work, especially in the Business Process Outsourcing (BPO) and customer service industries, the efficient and secure management of remote teams has become a critical challenge. Helport AI, a Singapore-based technology company with operations in the Philippines and San Diego, seeks to address this need with Helport Remote, its new AI-powered workforce monitoring and management platform.

Guanghai Li, CEO of Helport AI, said: “Our vision with Helport Remote is to bring intelligence, simplicity, and strategic control to the remote operations space… we seek to redefine what it means to manage a global contact center workforce in the AI ​​era.”

Key features of Helport Remote include:

• Dual Interface Architecture : A lightweight client for the agent that automatically tracks work hours, training time, and meeting participation without interrupting workflow, and an operations dashboard for supervisors.
• Efficient Video Monitoring : Using Helport AI's proprietary WebRTC infrastructure, it enables high-quality video monitoring with minimal bandwidth usage, ideal for businesses of all sizes. Alert intervals and methods are customizable.
• Dynamic Time Management : The operations dashboard facilitates time-zone-sensitive scheduling, real-time monitoring, and flexible resource deployment across regions.
• Data-Driven Decision Support : The platform aggregates user behavior data to generate comprehensive reports on time tracking, compliance analysis, and agent productivity metrics, delivering actionable insights.
• Security and Scalability : Designed with enterprise-grade security and modular architecture, it can scale for organizations managing everything from on-premises teams to thousands of cross-border agents.

The primary target market is large-scale multinational contact center operations, with a particular focus on emerging offshore markets like the Philippines, where many agents serve global customers across multiple time zones. This launch underscores the growing need for technological solutions that not only enable remote work but also ensure productivity, regulatory compliance, and service quality.

On the automotive front, Innoviz Technologies, a leading provider of high-performance LiDAR sensors and perception software, announced an expansion of its collaboration with Volkswagen Autonomous Mobility (VWAM). This partnership will accelerate the integration of InnovizTwo LiDAR units into the company's Level 4 autonomous shuttle platform, the ID. Buzz AD.

Omer Keilaf, CEO and co-founder of Innoviz, said: “This integration of long- and short-to-medium range LiDAR units demonstrates a shared commitment with VW to accelerating AV adoption and our ability to meet the most stringent and varied requirements of automotive OEMs globally.”

Highlights of this collaboration include:

• Advanced Equipment : Each ID. Buzz AD shuttle will integrate a total of nine InnovizTwo LiDAR units (combining long and short-to-medium range). This will provide 360-degree sensing coverage, essential for safe navigation in dense and complex urban environments.
• Accelerated Timeline : Hundreds of these autonomous shuttles will be equipped with Innoviz’s new LiDAR suite by 2025. This comes ahead of the planned deployment of the fleet by MOIA (VW’s mobility brand) in select cities across Europe and the United States starting in 2026.
• Production at Scale : This acceleration builds on Innoviz’s recent partnership with Fabrinet for mass production of the InnovizTwo platform, signaling readiness for the large-scale manufacturing required for commercialization.

This breakthrough is significant because it signals a transition in the autonomous vehicle industry from experimental phases to concrete plans for large-scale commercial deployment. Sensor robustness and mass production capacity become vital at this stage, and the Innoviz-VW alliance appears well positioned to meet these challenges.

"Nine Innoviz LiDARs will be integrated into each ID. Buzz AD. This development is supported by Innoviz's recently announced partnership with Fabrinet for mass production of the InnovizTwo LiDAR platform." – Innoviz Technologies statement

Both announcements, although coming from different sectors, illustrate a fundamental technological trend: the combination of artificial intelligence with increasingly sophisticated hardware (LiDAR sensors, WebRTC monitoring systems) is generating specific solutions to complex industry problems and opening up new market opportunities. AI not only processes the data captured by these advanced devices, but also optimizes their operation and enables new capabilities, driving innovation across multiple verticals.

Discover how AI and advanced hardware are redefining industries.

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