SFR outage: problems persist, only one possible solution in case of blocked network
SFR has been experiencing an outage in France since midday this Monday. Many customers are complaining of network problems that are preventing communications. There is a way to bypass this outage.
The essentials
- Faced with the widespread outage, the operator SFR confirmed that its services were expected to be restored during the evening. The outage was reportedly due to "significant malfunctions on its mobile network."
- An SFR outage is severely disrupting subscribers' mobile and landline networks on Monday, June 16. The outage began shortly after 10:30 a.m., and reports peaked around midday, between 12:30 p.m. and 2:00 p.m.
- SFR stated on its social media that it was aware of the outage and that its technical teams were mobilized. The origin of the problem is still unknown at this time, with SFR simply referring to a "technical incident."
- Customers subscribed to La Poste Mobile, which uses the same network as SFR, are also affected by the outage.
- To successfully establish communications, connecting to a Wi-Fi network remains the best option. To contact emergency services in the event of a network outage, it is recommended to immediately dial 112.
Faced with the major outage, the operator SFR confirmed that its services were expected to be restored during the evening. The outage was reportedly due to "significant malfunctions on (its) mobile network," including random disconnections across the country. "Our technical teams carried out several simultaneous operations this afternoon on our core network equipment, which enabled us to restore some services. We hope to see a return to normal for all our customers this evening," the operator told BFMTV .
The answer to this question will depend primarily on the duration of the outage. Some SFR customers are able to use the operator's network again, but this isn't the case for everyone. SFR's current outage is unlikely to last more than a few hours, which isn't enough time to get a refund. It's still possible to file a complaint with the operator's after-sales service by calling 1023, but it's best to wait until the outage is over first.
If your complaint is accepted, the operator may then make a commercial gesture or even refund your offer. If the complaint is refused, however, you will have to turn to legal action or contact a consumer association .
While many customers still appear to be affected by the SFR outage, the operator has provided very little information about the situation. For over two hours, the company's official accounts have been repeating the same message over and over again. Technical teams are still working to restore the network.
On social media, several Internet users are reporting that the outage no longer seems to be affecting them. This observation is also reflected on the website DownDetector.fr , where outage complaints are slowly beginning to decrease. While this indicates that many customers are no longer experiencing network issues, the outage is still far from being completely over. You may therefore need to wait a little longer to enjoy your mobile connection.
Most other operators are not affected by the SFR outage. The biggest players in the market, such as Orange, Free, and Bouygues Telecom, are not reporting any network issues as of Monday, June 16.
SFR, however, offers its mobile and landline network to other virtual mobile network operators (more commonly known as MVNOs). You may therefore be affected by the SFR outage if you are a customer of one of the following operators: RED by SFR, La Poste Mobile, Coriolis, Réglo Mobile, Prixtel, Syma Mobile, YouPrice.
While SFR isn't communicating directly on its social media, the operator is continuing to respond to subscribers currently experiencing the network outage. On social media X (formerly Twitter), the operator's customer service account explains that it is aware of the incident: "Hello, we inform you that a technical incident is currently impacting our network. Our technical teams are fully mobilized to restore the situation. We apologize for the inconvenience." We will therefore have to wait until SFR teams find the source of the problem before being able to enjoy the operator's services again.
If you try to make a call or send a text message, you should notice that the 4G and 5G logos disappear from your smartphone. This is not due to a bug in your device, but seems to be linked to the outage currently affecting SFR. 2G and 3G networks are primarily used for voice calls, which is why your smartphone will rely primarily on these networks before attempting to use 4G and 5G, which are more specialized for internet data traffic.
La Poste Mobile subscribers are also bearing the brunt of the SFR outage. The reason: this operator, affiliated with La Poste, relies on SFR's network infrastructure. The outage, which has been affecting subscribers since 12 p.m. on Monday, June 16, therefore also affects La Poste Mobile customers, who will also have to be patient.
Hello @know_you_know_i We apologize, we are undergoing computer maintenance, please be patient. I apologize for any inconvenience and I apologize for the inconvenience from La Poste Mobile. Yoro
Are you having or have you had trouble making calls or sending text messages with your smartphone this Monday, June 16, 2025? Rest assured, if you're with SFR, it's probably not your fault. The operator with the red logo suffered a major outage on its mobile network. The first reports of the outage appear to have appeared around 10:45 a.m. on the DownDetector website, and reports peaked around midday, between 12:30 p.m. and 2 p.m. Numerous reports were still appearing from SFR subscribers at the end of the day.
Contacted by our colleagues at the Clubic website , SFR agents indicated that they were aware of the situation and promised to communicate the source of the outage within the next few hours. On the company's social media platforms, SFR teams confirmed that an outage is in progress and that everything is being done to resolve the situation.
Many cities appear to be affected by the outage, including Nantes, Paris, Marseille, and Toulouse. Don't panic if you're affected: this is a network outage, not a problem with your smartphone. However, there are alternatives if you urgently need to make a call or send messages despite the outage.
L'Internaute
