Capacity acquires Catalan company Verbio Technologies after closing financing for 79 million euros

Capacity has acquired Verbio Technologies and Call Criteria after securing $92 million in financing (€79 million at current exchange rates). The Catalan startup is headquartered in Barcelona and also has offices in Palo Alto, Madrid, São Paulo, and Mexico City.

For 20 years, Verbio has specialized in artificial intelligence (AI) automation to solve what it believes is one of the biggest problems facing large corporations worldwide: too much time, budget, and skilled talent is invested in low-value tasks. The firm claims to change the way people communicate with machines through conversational and cognitive AI, simplifying connections to make them more participatory and context-based.

For its part, with these acquisitions, Capacity expands its capabilities in AI and in quality control automation processes and voice analysis . The new investments include $50 million (€43 million) from Chicago Atlantic and a Series D funding round closed for $42.6 million. The company previously announced an initial fundraising of $26 million (€22.3 million) in its Series D round, which exceeded the offer. Capacity will use the Series D funds to continue its growth and product innovation, it reported in a statement.

Call Criteria and Verbio Technologies are Capacity's tenth and eleventh acquisitions in recent years. Talent from both companies will join Capacity's team, which has nearly 250 employees worldwide. The transaction value has not been disclosed.

"Support is more important than ever for brands across all industries, but point solutions can't effectively solve complex problems. This new funding allows us to bring together the best technologies in our industry to build a complete AI-powered support automation platform that helps contact centers operate across all channels using shared knowledge," said David Karandish, CEO of Capacity.

Capacity currently has annual recurring revenue of $60 million (€51.5 million) and has raised $155 million (€133 million) in equity and debt across multiple funding rounds and other investments.